Terms and conditions

72-96 hours for products in stock. 15 days approximately for the rest of the products.

The delivery times indicated in the products and in the shopping cart are informative and based on the average calculated in working days. In no case do they represent a delivery commitment on the date set. Occasionally there may be greater delays, in this case the customer may unilaterally withdraw the order, the amounts paid in the order being reimbursed and the parties agreeing that no claim for damages, present or future, direct or indirect, is applicable, neither under the modalities of emergent damage or lost profit.

You have the right to withdraw from this contract within 14 calendar days without justification. This withdrawal can be carried out as long as they are not manufactured products on request, with the exception of defective products.The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired possession. material of the goods. To exercise the right of withdrawal, you must notify Jardinería del valles, Av. Virgen de Montserrat, s / n Cànoves y Samalús, with postal code 08445 in Barcelona, ​​Telephone +34 93 178 00 59 and email: info @ jardineriadelvalles .com, your decision to withdraw from the contract through an unequivocal declaration (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not Mandatory To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires Consequences of withdrawal In the event of withdrawal by you, we will refund all payments received from you, including delivery costs (with the exception of shipping costs in case the product has already left our facilities or additional costs resulting from your choice of a delivery method different from the least expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which receive good. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. We may retain the refund until we have received the goods, or until you have presented proof of the return thereof, depending on which condition is met first. You will be responsible for the purchase price of the product when its return is impossible due to loss, destruction or other cause that prevents you from returning the purchased item, or the decrease in value of the product is not a consequence of its use according to the nature of the item. Likewise, if the product is not returned in its original packaging, the good will suffer a depreciation. Therefore, you must return or deliver the goods directly to us or to ... (insert the name and address, if applicable, of the person authorized by you to receive the goods), without any undue delay and, in any case, no later than within 14 calendar days from the date you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired. You must bear the direct cost of returning the goods. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

If after 14 calendar days after receiving the product, the refund has not been made, you are entitled to the payment of double the amount due.

Other returns

In the event of a defective product, the seller must proceed, as appropriate, to repair, replace, lower the price or terminate the contract, procedures that will be free for the consumer and user. The seller is liable for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

 To the attention of Jardineria del Valles (Paisagismo del Valles), Av. Virgen de Montserrat, s / n - 08445 Cànoves i Samalús Barcelona Spain - info@jardineriadelvalles.com:

 I hereby inform / communicate (*) that I withdraw from me / we withdraw from our (*) contract for the sale of the following good / provision of the following service (*)

Ordered on / received on (*)

Name of the consumer and user or of the consumers and users

Address of the consumer and user or of consumers and users

Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper)

 

 Date (*) Strike out what does not apply.

Upon receipt of the order, you must review its content before signing the delivery note to the delivery man, in the event that this is not possible, you must indicate in writing "subject to revision." In the event that you detect an error and the products received do not correspond to those you have purchased, reject the package and notify us of the error within 24 hours. In this case we will send a courier to collect the order and correct the error.

In the event that the order arrives damaged or broken by transport or handling, you must indicate it on the delivery note that you sign the driver or up to 48 hours later at info@jardineriadelvalles.com attaching a photograph of the deterioration. It will be replaced by a new one or, failing that, if there were not, the amount paid will be returned, in the same way that you made your purchase.

The availability shown in products, order form and purchase process is informative.

In the case of ending the stocks of a product requested by the customer, the new estimated delivery time will be informed, or if the case arises, he will be informed, in case he is interested, of another product with similar characteristics, the customer being able to, if you wish, you can opt for a full refund of the amount of your purchase

In case of ending stock of a promotional gift product, if any, another of similar characteristics would be sent

 

Transportation is at the door of the building where the recipient resides, the merchandise is not uploaded to the floors. In the event that utd resides. in a flat and you want us to upload it, you must indicate to us, in the corresponding field, whether or not you have an elevator and the order would be pending an extra expense of which we will inform you immediately and you will decide whether or not you want to assume it.

In case of accepting it, it is agreed with the transport, the help of a waiter.

Our agreement with the CHRONO EXPRÉS, ZELERIS, Spain Tir network allows us to have exceptionally low shipping costs.

The store will manage the shipment as quickly as possible. Since we have all the merchandise prepared, packed and labeled in our logistics center, the express courier company CHRONO EXPRÉS, NACEX or ZELERIS will deliver it to you in a maximum of 96 hours.

For the use of some functionalities of the website it is necessary to use

cookies. Cookies are used to add products to the basket and thus be able to make the purchase.

They are also used to customize navigation for each user.

If you wish, you can configure your browser to be notified on the screen of the reception of cookies and to prevent the installation of cookies on your hard drive. Please consult the instructions and manuals of your browser to expand this information.

The conditions of use of this website are subject to the provisions of the Spanish and European Legislation in force.

The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.

TRUSTED SHOPS certified online store with the number No. XD1816AC0079CCEBCAA94A3EF334A7811 www.trustedshops.es

jardineriadelvalles.opentiendas.com, meets the quality criteria of Trusted Shops and, therefore, has obtained the Trusted Shops quality seal. Compliance with these criteria will be continually checked by experts. The audit includes the areas of data protection, costs and payments, delivery conditions, processing of returns and customer service.

Valley gardening

Paisagismo del Valles S.L.U

B67282517

Avda. Virgen de Montserrat, sn

08445 Cánoves and Samalús

Barcelona, ​​Spain

Tels: +34 93 178 00 59

info@jardineriadelvalles.com